Ck88 FAQ — All Your Questions Answered in One Place

No. ck88's rules allow each person to hold only one account. Any attempt to claim bonuses across multiple accounts may result in all associated accounts being temporarily or permanently suspended. If multiple family members wish to use ck88 from the same device, please notify our support team in advance.

Yes, most of your information can be updated from your account settings. However, changes to your name or date of birth require contacting support and may need identity verification. OTP verification is also mandatory when changing your mobile number or email address.

KYC stands for Know Your Customer — it's the process of verifying your identity. You'll typically be asked to complete KYC before your first withdrawal or after reaching a certain transaction volume. You'll need a clear photo of your national ID or passport, and sometimes a selfie. The KYC process is usually completed within 24 hours.

ck88 accepts deposits via mobile banking, e-wallets, and bank transfer. Mobile banking is the fastest and most popular method. Regardless of the method used, deposits are typically credited to your account within a few minutes.

The minimum deposit at ck88 generally starts from BDT 300, though this may vary slightly depending on the payment method. The minimum and maximum limits for each method are clearly displayed on the deposit page.

Deposits typically appear within 1–5 minutes. If yours hasn't shown up after 15 minutes, save your payment receipt or screenshot and contact ck88 via live chat support. Providing the transaction ID will help resolve the issue faster.

ck88 does not charge any additional fees on deposits. However, your mobile banking provider or payment service provider may apply their own transaction charges — this depends on the terms of the respective service.

Withdrawals via mobile banking and e-wallets typically process within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. If your KYC verification is not yet complete, your first withdrawal may take a little longer.

Yes, ck88 has a minimum withdrawal limit — generally starting from BDT 500. This may vary depending on your payment method and account level. VIP members enjoy higher maximum withdrawal limits.

Bonus funds cannot be withdrawn directly — you must first meet the wagering requirements. Each bonus has a specific wagering multiplier. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets. Once the requirements are met, any winnings from the bonus can be withdrawn.

Your welcome bonus is credited automatically when you make your first deposit after registering at ck88. In most cases, no separate code is needed — but if you have a promo code, use it during registration or before making your deposit.

ck88 offers weekly and monthly cashback promotions. A percentage of your losses over a specific period is returned to you. Cashback is usually credited on Mondays or at the start of the month. Visit the promotions page for full terms and conditions.

Every bonus has a set expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus and any winnings derived from it will be automatically forfeited. Always read the terms and expiry date carefully before claiming a bonus.

Get your referral link or code from your account and share it with friends. When a friend registers using your link or code and makes their first deposit, you'll receive a referral bonus. The more friends you refer, the higher your bonus can be.

ck88 offers slots, Live Casino, fish games, table games (blackjack, baccarat, roulette), lottery, and crash games. There are over 500 games in total from a range of well-known software providers. Use the filters in the game lobby to find your favorites.

No. All games at ck88 run on RNG (Random Number Generator) technology and are regularly verified by independent third-party audits. Results are entirely random and impartial — neither players nor the platform can influence outcomes. This is ck88's guarantee of fair play.

Yes, most slots and table games are available to play for free in demo mode. No real money is spent, but winnings cannot be withdrawn either. Live Casino games are generally not available in demo mode. It's a good idea to try demo mode first before playing with real money.

ck88 operates under an international gaming license, and player funds are held in separate, secured accounts. All transactions on the platform are protected by 256-bit SSL encryption, and regular third-party security audits are conducted.

Change your password immediately and notify ck88 support. Go to your account settings and log out of all active sessions. For future security, use a strong password and enable OTP two-factor authentication. ck88 will never ask for your password by phone or message.

Yes, ck88 is fully mobile-friendly. It works seamlessly on both Android and iOS smartphones directly from your browser — no app download needed. The full experience is available in-browser, and it works great on Chrome, Safari, and Firefox.

2 Mbps is sufficient for regular slots and table games. For Live Casino games, at least 5 Mbps is recommended to ensure smooth video streaming. A 4G/LTE connection generally works without any issues.

You can enable self-exclusion from your ck88 account settings. Options range from 3 months to a permanent account closure. You can also set deposit limits, session time limits, and cool-off periods. For more details, Responsible Gaming Page View.

No, ck88 is strictly for players aged 18 and above. Age verification is mandatory during registration. Any account found to belong to a minor will be closed immediately. If you have younger family members at home, please use a password lock on your device.